Shipping & Returns
Do you offer free shipping?
Yes. We offer free standard shipping on all orders of $50 or more, and on every subscription order regardless of order value.
What are your shipping options and costs?
We offer two shipping options within the United States:. Standard Shipping. Free on orders of $50 or more. Free on all subscriptions. $5.95 flat rate on orders under $50. Estimated delivery: 3–5 business days. Priority Shipping. $12.95 flat rate. Est
Do you ship internationally?
Most RE: products are currently available only within the United States. Atrantil® may be purchased internationally through our approved partners:. Atrantil Canada
How long will my order take to arrive?
Orders are typically processed within 1 business day. After shipment:. Standard Shipping: 3–5 business days. Priority Shipping: 2–3 business days. Delivery times may vary based on location and carrier conditions.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing tracking information. You can also view order details by logging into your account. If you have not received a tracking email within 2 business days of placing your orde
My order says delivered, but I can't find it. What should I do?
Please check around your property, mailbox, building reception, or with neighbours. Carriers occasionally mark packages as delivered up to 48 hours before final arrival. If you still cannot locate your package after 48 hours, contact support@regardin
What if my order arrives damaged?
Please contact [email protected] within 7 days of delivery and include:. Your order number. A photo of the damaged product. A brief description of the issue. We will arrange a replacement as quickly as possible.
What if I receive the wrong item?
Please email [email protected] with your order number and a photo of the product received. We will send the correct item and provide instructions if a return is required.
What if my package is lost?
If your tracking has not updated or your package has not arrived within 10 business days after shipment, please contact [email protected]. We will work with the carrier to investigate and, when appropriate, arrange a replacement or refund.